This article is about one of the capabilities that's included with the Billing & Invoicing feature. Billing & Invoicing is a great feature available on certain subscription tiers of Event Scheduler!
For those that are on an eSPACE subscription tier which includes Billing & Invoicing, organizations can elect to use a Convenience Fee to cover any transaction costs occurred in the Billing & Invoicing Module.
- As of March 1, 2024 we announced to our customers that are still using Event Registration that Event Registration is sunsetting 9/1/2024. We encourage all customers still using Event Registration to transition their registrations to a new registration tool. All customers can export Event Registration data from their own Event Registration account until 9/1/2024 when it will become no longer available.
Step One
The appropriate Convenience Fee Percentage will be determined in a discussion between you and SafeSave, as it may vary based on the anticipated size of transactions. In order for the Convenience Fee to work, SafeSave will need to be made aware that collection is being enabled.
Call 1-800-220-8611 or visit SafeSave Payment Services to connect with them.
Step Two
Contact Support and let them know you want to add a Convenience Fee and state the exact percentage and anticipated size of transactions
Step Three
An eSPACE Team Member will enable the Convenience Fee feature for your account
Note: SafeSave has a MINIMUM Convenience Fee amount of $2.00. If the calculated fee will be less than $2, this minimum fee value will be used in lieu of the calculated fee.
Therefore if you are trying to do a "test charge" then make sure to test with an amount greater than $2. Also, all ticket tiers need to be greater than $2 as well.
Different eSPACE Subscription Tiers include Different Features
Viewing Your Subscription Details
- Each eSPACE admin with access to Billing can view what subscription tier your organization currently has and everything that is included in their account under Settings > Other > Billing > Manage.
