I use the WO system for my IT helpdesk (like Freshdesk/ZenDesk). I would like the tickets submitted via the custom form/email for IT, to automatically open a conversation between the requestor and assigned technician with the WO title as the subject and launch an email thread so that the assigned tech and requestor can simply reply via email. The initial WO request should be the first comment in this thread, so everything is available in this conversation.

Also, closing/completing a WO should also close the conversation.
It would nice if I could make the conversation vies my default view.