Ticket Creator needs a way to reopen a closed ticket if their expectations weren't met.
I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience in my opinion and additionally, the ticket history would be separated. Could you add auto re-open to the functionality of WOMS.
We were doing a little grooming of the Ideas posted, and found we need to update this one as “completed”. Check out this article to see how a work order can be re-opened from a link in the “WO Complete” email sent to the requester. https://support.smartchurchsolutions.com/hc/en-us/articles/360047764712-Reopen-a-Work-Order-from-email-notification-
Thanks for the great idea!