Reply to Email Adds A Comment
When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.
That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.
Sam Crisp
shared this idea
Great news! This has been completed as part of a recent “Work Order Conversations” update. You can learn more about it here: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
7 comments
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Kyle Wilcox
commented
Hello eSpace, I was just wondering if there was a timeline for the "comment by email" feature? I see that it has been in development for 6 months now. Thanks!
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Anonymous
commented
Please add.
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anne marie goodwin
commented
please add this feature - this is a must for our staff!
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Anonymous
commented
Please add this feature :)
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LaRita
commented
Please add this awesome feature.
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Chris Taylor
commented
Please add this feature.
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Adam Tucker
commented
This is a MUST. Other providers do it using a customer specific reply-to address and a unique code in the subject that is universal to their platform. The application then parses the code to either add a comment to an existing issue that matches the code or create a new one if it isn't found. Even if custom addresses are used to generate new tickets, any outbound correspondence would have 1 unique reply-to address assigned by espace that could facilitate this functionality. This may also require folks to pick a default department/assignment to field unmatched replies and the ability to combine work orders.