Often I receive an email that a user does not even know could have been entered as a work order. It would be super convenient to have a button in the email (outlook) that allows me to convert automatically to a work order. Alternatively, it could work to have an email address to forward it to that would do the same (i.e. convertedworkorder@espace/fbctn.org). I do remind people of entering things into eSpace, but I like making it as seamless as possible for the user.