The ability to assign work orders to multiple internal vendors, not just a department.
The option to assign multiple internal vendors when creating a work order.
This idea is long overdue for an update. A while back, we updated “tasks” so they can be individually assigned. Additionally, each user can show a “My Assigned Tasks” grid on their eSPACE dashboard (desktop and mobile) so they can easily see the work they need to do. Once all tasks for a WO are completed, the system can be set for the WO to “complete” automatically. This setting in Settings >> Advanced >> General >> Work Order Workflow, and it’s labeled “Automatically Complete Work Order Upon Completion of Final Task”
Steve Armstrong commented
The confusion with this method of 1:1 assigned WO is that no one else can see the tasks associated with this work order since it was assigned or accepted by an individual. The work around is confusing because we have no one accept the WO but just peruse the tasks and mark as complete as they finish the individual task leaving someone to actually accept and close the WO when all the tasks are complete. Not efficient
In order to not complicate this too much, we are going to be changing "Tasks" so they can be assigned out. This way, you could have one owner of the work order, but assign out tasks to other users, departments and or vendors with due dates and the ability mark those tasks complete.
Chris Rymarz commented
Not necessarily. I know that there is the option to create a department to handle multiple vendors, but in the case of our facility, almost every internal vendor covers each department created. For example, it would be much easier to assign a work order to Bill and Ted under internal users than create a department just for Bill and Ted who happen to be working that shift. Or, if I would like to assign a work order to Bill, Ted, and Keanu, i'd rather not have to create another department for each possible employee combination.
So with this, you want the ability to assign it out to multiple people, then one of those assigned can actually "accept" it? Correct?
What other clients do is create departments if you need to assign to more than one person. There are no limits to the # of departments you may have.