Work Order Management

  1. Tie max limit event registration to ticketing ticket quantity instead of number of registrants.

    We are planning on using the event registration ticketing module when we start to hold limited services on May 31. But currently, the max limit is tied to registrants instead of ticket quantity. In other words, a family of 5 is going to have to register 5 different times to attend a service. It would be helpful to have the max limits tied to the ticket quantity as We'd like to make this already unusual process as easy as possible for our folks.

    72 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! This functionality is available, and we also made it easier for one person from the group of attendees to register for all attendees all at once, instead of having to register each attendee individually. Once the max number of attendees is reached, no more tickets will be available. Check out this video to see a demo of how to set it up – https://support.smartchurchsolutions.com/hc/en-us/articles/360043775832-Event-Registration-for-Reopening-Post-COVID

  2. Ticket Creator needs a way to reopen a closed ticket if their expectations weren't met.

    I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience…

    28 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Major Holidays Automatically Added to Calendar

    Please add major holidays to automatically show up on the calendar.

    118 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! This has been developed and deployed in eSPACE (in both Event Scheduler and Work Order Management). This was actually deployed a few weeks ago, as you may have already noticed!

    Thanks for the great suggestion!

  4. When entering an event that uses all rooms on campus with an identical set up, can there be an option that copies over the set up form

    When entering an event that uses all rooms on campus with an identical set up, can there be an option that copies over the set up form over to all rooms as opposed to having to fill out 40 separate set up forms with the exact same set?

    102 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! We recently added the ability to copy a form’s answers to other items of that event that are using the same form. It’s a real time-saver! You can read more about it in this article (scroll down in the article to see the new checkbox that will copy the answers): https://support.smartchurchsolutions.com/hc/en-us/articles/4402625607181-Form-Builder-Easily-Apply-Forms-to-Multiple-Items

    Thanks for voting on this great suggestion!

  5. 64 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! eSPACE has been updated to allow up to 1000 characters in the setup notes. While this is not quite “unlimited”, it is about 4 times the previous limit. Making it unlimited would have display consequences in other areas of the site/app that we do not wish to address at this time.

    Happy Planning!

  6. Reply to Email Adds A Comment

    When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.

    That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.

    149 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Be able to change the location once it is saved. My locations share facilities. I might need to change it.

    The location tab is locked in once the work order is saved. If I want to change it later it is not possible without closing the work order.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Good news! We just updated eSPACE with an idea you submitted or voted for. New Work Orders that are in status the “created” will have a location field that can be changed (on Work Orders Details page), depending on what locations the user has access to, as well as some other fields like service category, equipment, and task assignments.

    Thanks for the suggestion!

  8. Show Multi Day Setup on Internal Calendar

    When an event has a setup time the day before the actual event, would be nice if the internal calendar showed the event taking up the multi days. The only way for someone to know now is to look at all events for the NEXT day and see if any are setup the previous day.

    16 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. 72 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Take a Photo button inside of eSPACE application

    You can attach a photo inside of the eSPACE mobile app, but you can't take one directly. That would make it so much easier for the user to have an option to take a photo directly from the app when creating/requesting a WO.

    This process now, would include exiting the app, taking a photo, re-enter the app, and select photo. Integrating taking a photo directly would eliminate three steps.

    57 votes
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    2 comments  ·  mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! You can now do this using the latest version eSPACE 2020 on your smartphone or tablet. We’ve created this new version to replace the native mobile app for eSPACE, and we think you’ll find it works even better. You can even launch it from an icon on your home screen by following these simple steps:

    https://support.smartchurchsolutions.com/hc/en-us/articles/360046068091-How-to-Install-eSPACE-2020-on-Your-Mobile-Device

    When creating a work order, in the “attachments” section, there is a button that allows you to select a photo from your library, or take a new photo, and it will be uploaded to the WO.

    Thanks for the suggestions and the votes on this feature!

  12. 10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. automatically assign WO

    automatically assign WOs. It would be nice to be able to automatically assign WOs based on the service category.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sort Work Orders automatically by Department

    We have a few departments for work orders to go to. We don't want the sub-admins for those departments to have to look at all the work orders in order to see which ones are theirs before they assign them. Since the requestor has to choose the department and service category, it would be nice if it would automatically be sent to that department and the department sub-admin would see only the work orders for that department and could then assign it to the proper user to complete the work.

    77 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. save calendar filtering

    Can you add a save feature to calendar filtering. so that user can have a default filter preset.

    21 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Work Order Comments

    Hello,

    When a user puts in a work order and we want to respond with a clarifying question on a comment, an automatic email is not sent to the user who put in the work order to see the comment. Is it possible to change that so that the person putting in the work order will receive comments from us?

    Thanks,

    60 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. sub-admin permissions

    Is it possible to give Sub-Admins the ability to close a work order?

    Currently, I’m having to have the managers of the electricians, plumbers and HVAC people be a full Admin because they aren’t able to close work orders as a sub-admin.

    This would at least slow down the flow of emails to people who or more hands on with the techs/laborers. It would also keep higher level admins from having to walk around and check things before they are closed.

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Filter my assigned tasks to not include uncompleted tasks from closed work orders

    We don't require all tasks within a work order to be complete before a work order is marked as complete. We just have them put in a comment on why the task was not completed. When the work order is closed that task still shows up in the employees task list. Please filter the MY ASSIGNED TASKS to not include tasks from closed work orders.

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add manufacturer to equipment list export

    The function to print equipment in the equipment setting page does not include the field "Manufacturer" Can that be added please?

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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