Work Order Management
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Reply to Email Adds A Comment
When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.
That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.
149 votesGreat news! This has been completed as part of a recent “Work Order Conversations” update. You can learn more about it here: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
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Major Holidays Automatically Added to Calendar
Please add major holidays to automatically show up on the calendar.
118 votesGreat news! This has been developed and deployed in eSPACE (in both Event Scheduler and Work Order Management). This was actually deployed a few weeks ago, as you may have already noticed!
Thanks for the great suggestion!
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When entering an event that uses all rooms on campus with an identical set up, can there be an option that copies over the set up form
When entering an event that uses all rooms on campus with an identical set up, can there be an option that copies over the set up form over to all rooms as opposed to having to fill out 40 separate set up forms with the exact same set?
102 votesGreat news! We recently added the ability to copy a form’s answers to other items of that event that are using the same form. It’s a real time-saver! You can read more about it in this article (scroll down in the article to see the new checkbox that will copy the answers): https://support.smartchurchsolutions.com/hc/en-us/articles/4402625607181-Form-Builder-Easily-Apply-Forms-to-Multiple-Items
Thanks for voting on this great suggestion!
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The ability to assign work orders to multiple internal vendors, not just a department.
The option to assign multiple internal vendors when creating a work order.
80 votesThis idea is long overdue for an update. A while back, we updated “tasks” so they can be individually assigned. Additionally, each user can show a “My Assigned Tasks” grid on their eSPACE dashboard (desktop and mobile) so they can easily see the work they need to do. Once all tasks for a WO are completed, the system can be set for the WO to “complete” automatically. This setting in Settings >> Advanced >> General >> Work Order Workflow, and it’s labeled “Automatically Complete Work Order Upon Completion of Final Task”
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Sort Work Orders automatically by Department
We have a few departments for work orders to go to. We don't want the sub-admins for those departments to have to look at all the work orders in order to see which ones are theirs before they assign them. Since the requestor has to choose the department and service category, it would be nice if it would automatically be sent to that department and the department sub-admin would see only the work orders for that department and could then assign it to the proper user to complete the work.
77 votesGreat news! We’ve deployed an update this morning called Work Order Routing Rules that allows you to create rules for work orders to be automatically assigned. You can read more about how to use this new feature here:
https://support.smartchurchsolutions.com/hc/en-us/articles/360052210531
Thanks for taking time to suggest and/or vote on this idea!
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Tie max limit event registration to ticketing ticket quantity instead of number of registrants.
We are planning on using the event registration ticketing module when we start to hold limited services on May 31. But currently, the max limit is tied to registrants instead of ticket quantity. In other words, a family of 5 is going to have to register 5 different times to attend a service. It would be helpful to have the max limits tied to the ticket quantity as We'd like to make this already unusual process as easy as possible for our folks.
72 votesGreat news! This functionality is available, and we also made it easier for one person from the group of attendees to register for all attendees all at once, instead of having to register each attendee individually. Once the max number of attendees is reached, no more tickets will be available. Check out this video to see a demo of how to set it up – https://support.smartchurchsolutions.com/hc/en-us/articles/360043775832-Event-Registration-for-Reopening-Post-COVID
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72 votes
Just a quick update to let you know that there is now a work order status called “Work Started”. I hope this is helpful! Thanks.
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64 votes
Great news! eSPACE has been updated to allow up to 1000 characters in the setup notes. While this is not quite “unlimited”, it is about 4 times the previous limit. Making it unlimited would have display consequences in other areas of the site/app that we do not wish to address at this time.
Happy Planning!
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Setting to not require Requested Complete Date on Work ORders
Hi, just wondering if its possible to have completion date as an optional field. It currently has to be filled out. It adds unnecessary stress to some folks on projects that aren't time sensitive ;-) It'd be great if I could enter the date when I need a hard deadline and then not at all when I don't have a hard deadline. This would allow my crew to simply focus on the priority rating. Thanks!
63 votesGood news! This morning we updated eSPACE with new settings “Require Requested Completion Date on Add Work Order form” for both Internal and Portal users (this was already an setting for public work order request forms). We don’t have an KB article written yet, but you can find the settings in Settings >> Advanced >> General, in the “Display Features”. To see the settings, you’ll need to make sure the setting to “Hide Requested Completion Date…” is off (if it’s hidden, we don’t want to required it!).
Thanks for supporting this idea!
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Work Order Comments
Hello,
When a user puts in a work order and we want to respond with a clarifying question on a comment, an automatic email is not sent to the user who put in the work order to see the comment. Is it possible to change that so that the person putting in the work order will receive comments from us?
Thanks,
60 votesGreat news! This requested functionality can be accomplished using our “Conversations” feature in Work Order Management. For more information on this, check out this link: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
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Is there a way to see the calendar view in the Work Order Management System on the app?
Add a calendar view to the Work Order Management on the app.
60 votesThis update may be a little late, but we’ve got some great news! A few months ago we added access to the Work Order Management calendar on the eSPACE Mobile Web App. This update came when we completely redesigned the Work Order Management calendar for the desktop view. You can read more about it here: https://bit.ly/2WwMjjA
Thanks for the great idea!
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Add Take a Photo button inside of eSPACE application
You can attach a photo inside of the eSPACE mobile app, but you can't take one directly. That would make it so much easier for the user to have an option to take a photo directly from the app when creating/requesting a WO.
This process now, would include exiting the app, taking a photo, re-enter the app, and select photo. Integrating taking a photo directly would eliminate three steps.
57 votesGreat news! You can now do this using the latest version eSPACE 2020 on your smartphone or tablet. We’ve created this new version to replace the native mobile app for eSPACE, and we think you’ll find it works even better. You can even launch it from an icon on your home screen by following these simple steps:
When creating a work order, in the “attachments” section, there is a button that allows you to select a photo from your library, or take a new photo, and it will be uploaded to the WO.
Thanks for the suggestions and the votes on this feature!
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Equipment/Property Barcoding
I would love to see a way to barcode equipment. Barcodes could help identify property as well as scanning items with a smart phone to process work orders or find work order history. Scan the item to find an open work order or close the work order and add notes when finished.
37 votesGreat news! This feature is available with our Asset Pro add-on to the Work Order and Asset Management module of eSPACE. Barcodes can be created and printed in eSPACE. And with the mobile web app of eSPACE, barcodes on equipment can be scanned for creating a new working order or adding to an existing work order. You can learn more information here: https://support.smartchurchsolutions.com/hc/en-us/articles/360039440092-Asset-and-Inventory-Management-Overview
Thanks for the great idea!
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Configurations should have an option for a description, or notes
I have 6 different configurations that have very different details, but similar pictures. I would like to be able to describe for what event you would choose a specific configuration.
Currently I have to add all this information in the title of the configuration and it is hard to sort through all the info as is.30 votes -
on the public work order request form let it be optional to have a requested completion date.
I would like the requested completion date to be optional.
28 votes -
Ticket Creator needs a way to reopen a closed ticket if their expectations weren't met.
I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience…
28 votesWe were doing a little grooming of the Ideas posted, and found we need to update this one as “completed”. Check out this article to see how a work order can be re-opened from a link in the “WO Complete” email sent to the requester. https://support.smartchurchsolutions.com/hc/en-us/articles/360047764712-Reopen-a-Work-Order-from-email-notification-
Thanks for the great idea!
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Allow Setup and Teardown times to be different days than the event
We have many events that get setup the day before, or even a Friday before a Sunday event. We need to be able to use the setup time to reserve the space for that whole time.
27 votes -
App/Email Notification Preferences
As an administrator, I get emails for every change made to all work orders I'm administrating, even if I made the changes. It would be better to only get emails about changes to work orders that have been made by other users. If I made a comment on, closed, completed, etc. a work order, then I don't really need an email telling me I did it.
25 votes -
24 votes
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save calendar filtering
Can you add a save feature to calendar filtering. so that user can have a default filter preset.
21 votes
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