Work Order Management

  1. Ticket Creator needs a way to reopen a closed ticket if their expectations weren't met.

    I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience…

    28 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tie max limit event registration to ticketing ticket quantity instead of number of registrants.

    We are planning on using the event registration ticketing module when we start to hold limited services on May 31. But currently, the max limit is tied to registrants instead of ticket quantity. In other words, a family of 5 is going to have to register 5 different times to attend a service. It would be helpful to have the max limits tied to the ticket quantity as We'd like to make this already unusual process as easy as possible for our folks.

    72 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! This functionality is available, and we also made it easier for one person from the group of attendees to register for all attendees all at once, instead of having to register each attendee individually. Once the max number of attendees is reached, no more tickets will be available. Check out this video to see a demo of how to set it up – https://support.smartchurchsolutions.com/hc/en-us/articles/360043775832-Event-Registration-for-Reopening-Post-COVID

  3. Be able to change the location once it is saved. My locations share facilities. I might need to change it.

    The location tab is locked in once the work order is saved. If I want to change it later it is not possible without closing the work order.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Good news! We just updated eSPACE with an idea you submitted or voted for. New Work Orders that are in status the “created” will have a location field that can be changed (on Work Orders Details page), depending on what locations the user has access to, as well as some other fields like service category, equipment, and task assignments.

    Thanks for the suggestion!

  4. 64 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! eSPACE has been updated to allow up to 1000 characters in the setup notes. While this is not quite “unlimited”, it is about 4 times the previous limit. Making it unlimited would have display consequences in other areas of the site/app that we do not wish to address at this time.

    Happy Planning!

  5. Major Holidays Automatically Added to Calendar

    Please add major holidays to automatically show up on the calendar.

    118 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! This has been developed and deployed in eSPACE (in both Event Scheduler and Work Order Management). This was actually deployed a few weeks ago, as you may have already noticed!

    Thanks for the great suggestion!

  6. Show Multi Day Setup on Internal Calendar

    When an event has a setup time the day before the actual event, would be nice if the internal calendar showed the event taking up the multi days. The only way for someone to know now is to look at all events for the NEXT day and see if any are setup the previous day.

    16 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add manufacturer to equipment list export

    The function to print equipment in the equipment setting page does not include the field "Manufacturer" Can that be added please?

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can you move the "Hide Hover Details" to the top of the list instead of at the bottom?

    Can you move the "Hide Hover Details" to the top of the list instead of at the bottom?

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have the user that marked off a task within a work order shown.

    When a person marks off a task with in a work order. The task list should show who it was that marked it off so that if there is an issue we know who to talk to.

    6 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Filter my assigned tasks to not include uncompleted tasks from closed work orders

    We don't require all tasks within a work order to be complete before a work order is marked as complete. We just have them put in a comment on why the task was not completed. When the work order is closed that task still shows up in the employees task list. Please filter the MY ASSIGNED TASKS to not include tasks from closed work orders.

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Priority text color should be black if priority colors are lighter shade (ie, yellow)

    I wanted to use a standard Red / Orange / Yellow / Green color scheme for my priority levels, but with orange and yellow, the text labels in the dashboard tables are not readable because the text is always white and contrast is very low. System should either: 1) limit available colors to darker shades (not preferable) OR 2) set priority text to black if priority color is set to a lighter shade. Shoot for a contrast ratio of 4.5 or greater for best readability (https://webaim.org/resources/contrastchecker/).

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Rename "Requires Administrative Approval" to Requires Sub-Admin Approval"

    On the Dashboard it would be helpful to have all the grids reflect the roles. As a new user group to eSpace my staff has found the "requires administrative approval" grid title confusing when looking for sub-admin approvals.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. dashboard search

    Since we have similar events on each of our 5 campuses, it would be nice if the dashboard search feature would show the location of the event - so when I search for Step One, i would be able to distinguish Peoria's Step one from Galesburg's Step one.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Change "Register To Events" to "Register for Events" on the public calendar?

    Can we please change "Register To Events" to "Register FOR Events" on the public calendar? Register TO Events is not exactly correct English.

    3 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 13 votes
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    completed  ·  0 comments  ·  mobile  ·  Flag idea as inappropriate…  ·  Admin →
  18. Rejecting a work order closes it

    leaving rejected work orders as in progress seems to clutter up that list. Can we have rejecting a work order close it out, unless it gets edited and resubmitted

    4 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Reply to Email Adds A Comment

    When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.

    That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.

    149 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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Work Order Management

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