Work Order Management

  1. All app features available on tablet

    Depending on the orientation of the tablet, you have limited side bar features available. Can we just get all features, all the time?
    Phone too actually. Currently, I can't add equipment with my phone. That really stinks because it would be so much quicker and easier for myself and my techs. The easier it is for techs, the easier to implement eSpace. Otherwise, it's just extra work for people who already have too much on their plate.

    30 votes
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  2. After updating an event, it would be really helpful if the automated email that went out to all of the contacts said "Event Updated"

    The automated emails that are sent to all contacts if a scheduled event has been changed just says "approved". It would be nice if those emails said "Updated" so that users know there has been a recent change to their event.

    24 votes
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  3. Add ability to change WO due date according to task due dates

    If I have mutliple tasks in my WO with different due dates I would list them in order of when they're due. When I check off the task due today, I want the WO order due date to automatically reschedule itself to the next task due date so that I don't have to manually move it.

    12 votes
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  4. Remove Public Calendar Subscription Download iCal Option

    On the Public Calendar, when a user on an iPhone or iPad clicks subscribe and uses the first button, it downloads and imports the calendar events into their default calendar in the iOS Calendar app. This causes 3 issues
    1) they can't hide these events as it is not a separate calendar, so it can flood their calendar
    2) they don't get new events, even though they think they subscribed
    3) they don't get changes or cancelled events, even though they think they subscribed

    Then they call and say it isn't working. I don't see the value in the download…

    4 votes
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  5. The ability to post a time a work order needs to be done by.

    It would be nice to have the ability to enter the time a work order needs to be completed by, rather than just the date it needs to be completed. I have had several work orders that need to be completed in the morning (i.e. before 9 AM) and it would be nice to be able to convey that to my facilities workers without emailing each of them.

    28 votes
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  6. Custom Recurring Dates

    When setting up custom recurring events, it would be great to be able to select from a predefined list of dates. For example, we are a school that runs on a six day letter rotation. If I want to add an event that occurs on every D day, I have to select each date for that recurring event. For other organizations, maybe you have a special schedule of Sunday events for the year that events need to be scheduled for, The ability to pre-populate those recurring schedules and select them when scheduling events would save a lot of time.

    63 votes
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  7. Ability to separate External and Internal work orders

    Currently, you can filter work orders by name of the assigned party.

    Can we have the ability to filter work orders by name of the contractor (not the assigned employee) and/or filter by internal/external work orders?

    3 votes
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  8. Add a date option to mobile apps

    Add a search by date option to the mobile app's drop down menu when searching through work orders. So you can view when things are due or by the date requested by.

    1 vote
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  9. Change event name and description on occurrence

    Need the ability to change the event name or description for a single event rather than ending the recurrence and adding a new series that needs to be completely approved again. An example would be that masking requirements have changed, or a special service at the usual service time.

    13 votes
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  10. Allow transparent background color on Infospace displays

    Would like to have the ability to set a transparent background on infospace displays. We are using infospace to overlay the calendar onto a 3rd party display service. Allowing for transparent backgrounds would give us much more flexibility in overlaying infospace content onto other content.

    3 votes
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  11. Add ability to drag a WO from one day to another day on the calendar - thus changed the due date

    On a personal calendar (like Google) when I want to change an event from one day to the next I just drag. Super simple. Don't have to open and change the date. This would save lots of time when we're rescheduling WOs that didn't get completed that day.

    6 votes
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  12. When scheduling a PM to be able to pick Monday-Friday option.

    When picking Frequency of a PM, it would be nice to have a choice that automatically does Monday - Friday or even where you can pick which days each week it would repeat without having to do multiple PMs or having to click on every day for a year and do that every year.

    3 votes
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  13. Event Summary

    Why doesn't the Event Summary include the Configuration or Notes - if you send the summary to outside rental group, or email to inside staff member - or if i enter an event last minute and need to print off for facilities staff, it's missing the most important details for the event - doesn't make sense to have the Summary without the Configuration requested or the client notes - you can print out resources and notes but not the setup.....?

    16 votes
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  14. Approved Work Orders

    To avoid confusion, instead of sending an automated email stating "Approved" to the work order requestor, change the verbiage to "Submitted" instead in the confirmation email.

    1 vote
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  15. Ability to print attachments, conversations ect.. on work orders

    Having the ability to choose what you wanted printed on a work order would be so helpful. Attachments, conversations, task and history would be so helpful, especially for team members that don't have easy access to computers. I see where this would save cost and time when providing info to venders, members, management in other departments and board members. Sometimes pictures are needed to show severity, damage or even simple explanations.

    11 votes
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  16. Automatically add a "Task Group" to a WO based on a specific service category.

    Within our organization, there are a lot of different requests that often have the same tasks assigned and steps needed to complete (ex: new user creation, computer setups, etc.). This would significantly save time and ensure continuity across these WOs

    16 votes
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  17. Inventory Adjustment - please add comment or note

    Please consider adding a comment or note box to the Inventory Adjustment workflow to allow us to type the reason for the adjustment. Thank you

    12 votes
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  18. Description of work under labor should be printable in reports

    Description of work under labor should be printable in reports

    3 votes
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  19. analytics for inventory items

    Can we please get an analysis section for inventory items used? We need to be able to track the number of items used in a week or a month to better plan for the future. If we could see a chart showing how much of each item was used( depleted) from each location we could better know the cost to run that location at the end of the year.

    17 votes
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  20. Dashboard - Upcoming Events in the next 30 days - Allow for view up to 60 days

    Dashboard - Upcoming Events in the next 30 days - Allow for the view to be modified to include upcoming events in the next 60 days. Our AVL Team is trying to plan ahead and while the rolling 30 days is great, they wish they could see up to 60 days out. I don't find a way to filter this, could we make this an option?

    27 votes
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Work Order Management

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