--- title: Users | How an Admin Can Reset a User's Password description: Reset a user's password in eSPACE — step-by-step guide for admins to quickly restore access without requiring user self-service. --- [Skip to content](https://support.espace.cool/espace-knowledge-base/users-how-an-admin-can-reset-a-users-password#main-content) English Show submenu for translations [![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=953&height=300&name=66f7bec9bf5a8d3c374018fc.png)](https://www.smartchurchsolutions.com/) - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) Open main navigation Close main navigation - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) - English Show submenu for translations eSPACE Support Center: How can we help you? - There are no suggestions because the search field is empty. 1. [eSPACE Knowledge Base](https://support.espace.cool/espace-knowledge-base?hsLang=en) 2. [Event Scheduler](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en) 3. [Basic Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#basic-settings) # Users | How an Admin Can Reset a User's Password ## How admins can help users reset their passwords Admins, if your users are not getting their initial email with password information or having trouble resetting their password, you can reset their password for them! - Related article: **[How an Admin Can Require a User to Update Their Password](https://support.espace.cool/espace-knowledge-base/users-how-an-admin-can-require-a-user-to-update-their-password?hsLang=en)**   Go to SettingsBasicUsers, click the green edit button to the right of the desired user and select "Change Password" as shown below. This allows you to set a temporary password for them.   ![](https://support.espace.cool/hs-fs/hubfs/undefined-Mar-02-2026-06-06-29-3251-PM.png?width=221&height=87&name=undefined-Mar-02-2026-06-06-29-3251-PM.png) A new window will open (see attached below) where you can add a password, confirm it and then SAVE! ![](https://support.espace.cool/hs-fs/hubfs/undefined-Mar-02-2026-06-06-32-6695-PM.png?width=670&height=238&name=undefined-Mar-02-2026-06-06-32-6695-PM.png) The user can then log in to app.espace.cool, using their email and temporary password. Once they get logged in, they should go to their Profile, **update their password** and SAVE!![](https://support.espace.cool/hs-fs/hubfs/undefined-Mar-02-2026-06-06-37-0754-PM.png?width=409&height=303&name=undefined-Mar-02-2026-06-06-37-0754-PM.png)     [![](https://support.espace.cool/hs-fs/hubfs/undefined-Mar-02-2026-06-06-44-1282-PM.png?width=670&height=185&name=undefined-Mar-02-2026-06-06-44-1282-PM.png)](https://www.smartchurchsolutions.com/learn-more/) - [Event Scheduler](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#main-content) - [Calendar of Events](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#calendar-of-events) - [Items](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#items) - [Event Creation](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-creation) - [Basic Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#basic-settings) - 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