--- title: Locked Account | User Locked Out for Too Many Attempts Logging into Work Order Module description: How to help users get logged back into eSPACE --- [Skip to content](https://support.espace.cool/espace-knowledge-base/locked-account-user-locked-out-for-too-many-attempts-logging-into-work-order-module#main-content) English Show submenu for translations [![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=953&height=300&name=66f7bec9bf5a8d3c374018fc.png)](https://www.smartchurchsolutions.com/) - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) Open main navigation Close main navigation - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) - English Show submenu for translations eSPACE Support Center: How can we help you? - There are no suggestions because the search field is empty. 1. [eSPACE Knowledge Base](https://support.espace.cool/espace-knowledge-base?hsLang=en) 2. [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en) 3. [General Features for All Users](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#general-features-for-all-users) # Locked Account | User Locked Out for Too Many Attempts Logging into Work Order Module ## What to do when a user is locked out of their eSPACE account #### **Option 1:** For security purposes, eSPACE will lock a User's account if they make too many *consecutive* failed attempts to log in.  When this happens, an email is sent to the User and they can unlock (reactivate) their own account by simply following the instructions in the email. - Therefore, it is vital that the user is able to receive emails from eSPACE in order for their account to be unlocked.   #### **Option 2:** Admins can also go to Settings \> Basic \> Users and see if a user has been locked out of their account. If they see a message that says a user has been locked out, then they can "Edit" the user and choose the option to unlock them. Afterward, the user can go to app.espace.cool and try to log in again. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-47-32-3390-AM.png?width=670&height=118&name=undefined-Feb-18-2026-01-47-32-3390-AM.png)   #### **Option 1: Reset Login by Email** After too many consecutive failed password attempts, a User will be locked out of their account. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-47-39-0703-AM.png?width=670&height=511&name=undefined-Feb-18-2026-01-47-39-0703-AM.png) Once this happens they will receive an email explaining that their account is locked and helping them to **Reset their Password.**  Once their password is reset, their account will be unlocked. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-47-45-2739-AM.png?width=670&height=299&name=undefined-Feb-18-2026-01-47-45-2739-AM.png) Once they click the link, **Reset Password**, they will be prompted to: 1. Enter a new password 2. Confirm the new password 3. Check to Agree to eSPACE terms of use 4. Save ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-47-52-8205-AM.png?width=670&height=489&name=undefined-Feb-18-2026-01-47-52-8205-AM.png) Their account is now **UNLOCKED**!  This new window below will appear where they can click to login. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-48-01-1915-AM.png?width=670&height=272&name=undefined-Feb-18-2026-01-48-01-1915-AM.png) #### **Option 2: Admins Unlock Their Account** Admins can go to the left navigation bar \> Settings \> Basic \> Users and scroll to locate the User that is **Locked Out**. If they see a message that says "Locked Out", then they can **Edit** that user... ![](https://support.espace.cool/hs-fs/hubfs/image-png-Mar-23-2026-10-24-13-9892-PM.png?width=1523&height=615&name=image-png-Mar-23-2026-10-24-13-9892-PM.png)   ...and then choose the option to "**Unlock User**".  ![](https://support.espace.cool/hs-fs/hubfs/image-png-Mar-23-2026-10-24-39-2380-PM.png?width=1535&height=1149&name=image-png-Mar-23-2026-10-24-39-2380-PM.png) Afterward, the User can go to app.espace.cool and login again. This time, they will be prompted to enter a New Password. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-48-22-2220-AM.png?width=670&height=662&name=undefined-Feb-18-2026-01-48-22-2220-AM.png)   [![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-18-2026-01-48-33-2086-AM.png?width=670&height=185&name=undefined-Feb-18-2026-01-48-33-2086-AM.png)](https://www.smartchurchsolutions.com/learn-more/) - [Event Scheduler](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#main-content) - [Calendar of Events](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#calendar-of-events) - [Items](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#items) - [Event Creation](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-creation) - [Basic Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#basic-settings) - [Advanced Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#advanced-settings) - [Other Integrations: SSO, Google, Outlook, APIv2](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#other-integrations-sso-google-outlook-apiv2) - [Billing & Invoicing](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#billing-invoicing) - [Event Notifications](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-notifications) - [Event Approval Process](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-approval-process) - [General Features for All Users](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#general-features-for-all-users) - [eSPACE Events to ChMS Integrations](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#espace-events-to-chms-integrations) - [Report Options](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#report-options) - [Overview Articles](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#overview-articles) - [Mobile App (Android & iPhone)](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#mobile-app-android-iphone) - [Bundled Customers](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#bundled-customers) - [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#main-content) - [Creating Work Orders](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#creating-work-orders) - [Vehicle Pro](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#vehicle-pro) - [Asset Pro](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#asset-pro) - [Basic Settings](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#basic-settings) - [Advanced Settings](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#advanced-settings) - [Preventative Maintenance \[PM\]](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#preventative-maintenance-pm) - [General Features for All Users](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#general-features-for-all-users) - [Analytics & Reports](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#analytics-reports) - [Dashboards Views for Different User Levels](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#dashboards-views-for-different-user-levels) - [Mobile App (Android & iPhone)](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#mobile-app-android-iphone) - [Reviewing, Assigning & Approving Work Orders](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#reviewing-assigning-approving-work-orders) - [Overview Articles](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#overview-articles) - [Work Order & Event Scheduler Integration](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#work-order-event-scheduler-integration) - [Integrations](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#main-content) - [HVAC](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#hvac) - [Doors](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#doors) - [Digital Signage](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#digital-signage) - [ChMS to eSPACE for Integration Scheduling](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#chms-to-espace-for-integration-scheduling) - [Floor Plan](https://support.espace.cool/espace-knowledge-base/floor-plan?hsLang=en) - [General](https://support.espace.cool/espace-knowledge-base/general?hsLang=en) - [All Users](https://support.espace.cool/espace-knowledge-base/all-users?hsLang=en#main-content) - [General Usage](https://support.espace.cool/espace-knowledge-base/all-users?hsLang=en#general-usage) - [Life Cycle Calculator](https://support.espace.cool/espace-knowledge-base/life-cycle-calculator?hsLang=en) - [Operational Cost Tracker](https://support.espace.cool/espace-knowledge-base/operational-cost-tracker?hsLang=en) - [File a Support Ticket](https://support.espace.cool/tickets-view/new) [![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=500&height=158&name=66f7bec9bf5a8d3c374018fc.png "66f7bec9bf5a8d3c374018fc")](https://www.smartchurchsolutions.com/) Copyright © 2026, Smart Church Solutions