--- title: Key Metrics in Analytics | Work Order & Asset Management Analytics description: Understand how to use the Analytics dashboard in eSPACE Work Order & Asset Management, including how to interpret Key Metrics like created and completed work orders, average completion times, reopened work orders, and backlog by status, priority, time range, location, and technician. --- [Skip to content](https://support.espace.cool/espace-knowledge-base/key-metrics-in-analytics-work-order-asset-management-analytics#main-content) English Show submenu for translations [![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=953&height=300&name=66f7bec9bf5a8d3c374018fc.png)](https://www.smartchurchsolutions.com/) - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) Open main navigation Close main navigation - [Knowledge Base](https://support.espace.cool/espace-knowledge-base) - [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw) - English Show submenu for translations eSPACE Support Center: How can we help you? - There are no suggestions because the search field is empty. 1. [eSPACE Knowledge Base](https://support.espace.cool/espace-knowledge-base?hsLang=en) 2. [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en) 3. [Analytics & Reports](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#analytics-reports) # Key Metrics in Analytics | Work Order & Asset Management Analytics ## How to understand the analytics of work orders Admins have access to Analytics in their left side menu bar of Work Order & Asset Management which allows them to see all kinds of statistics about work order completion. They can see work order statistics for different time ranges, locations, service categories, technicians, and vendors. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-24-55-9813-PM.png?width=470&height=98&name=undefined-Feb-24-2026-03-24-55-9813-PM.png)   The section called **Key Metrics** is where you will find the main measurements of Work Orders for your organization ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-25-03-0535-PM.png?width=670&height=270&name=undefined-Feb-24-2026-03-25-03-0535-PM.png) The first Key Metric, called **Created Work Orders,** tells you the following: (**A**) The number of Work Orders created in the selected Time Range  (**B**) The number of Work Orders created at the previous timeframe of the selected Time Range. For example, if it is currently 9:04am on Wednesday and your Time Range is set to "This Week", this number would be for last Sunday through last Wednesday at 9:04am. (**C**) The Priority breakdown of each of those Work Orders ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-25-12-1961-PM.png?width=269&height=368&name=undefined-Feb-24-2026-03-25-12-1961-PM.png) For (C) Priority you can hover over with your mouse on each color to reveal the Priority name and number ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-25-29-4337-PM.png?width=310&height=373&name=undefined-Feb-24-2026-03-25-29-4337-PM.png)                 ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-25-34-1586-PM.png?width=274&height=369&name=undefined-Feb-24-2026-03-25-34-1586-PM.png) The rest of the Key Metrics are similar showing the following:   ### **1.  Completed Work Orders** The number of Work Orders completed during the selected Time Range As compared to the number of completed Work Orders from the timeframe previous to the selected Time Range Priority breakdown of each of the total number of those Work Orders ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-25-55-4634-PM.png?width=270&height=369&name=undefined-Feb-24-2026-03-25-55-4634-PM.png) ### **2.  Average Age of Completed Work Orders** The average amount of time for Work Orders to be completed from the time they were created by a user in the selected Time Range - Days are calculated by a 24-hour calendar day, not an 8-hour work day. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-26-01-3441-PM.png?width=268&height=368&name=undefined-Feb-24-2026-03-26-01-3441-PM.png) ### **3.  Average Time to Complete a Work Order** The average amount of time for Work Orders to be completed by a Technician or Vendor from the time work started in the selected Time Range - Days are calculated by a 24-hour calendar day, not an 8-hour work day. - **Average Time to Complete a Work Order is calculated by using:** Completed Date/Time compared to Started On Date/Time. If the started on date/time is blank, then use the Assigned Date/Time. If the assigned date/time is also blank then use the created date/time. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-26-09-0985-PM.png?width=272&height=367&name=undefined-Feb-24-2026-03-26-09-0985-PM.png) ### **4.  Reopened Work Orders** The number of Work Orders that were reopened by the requester in the selected Time Range ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-26-14-8109-PM.png?width=269&height=367&name=undefined-Feb-24-2026-03-26-14-8109-PM.png)   ### **5.  Backlog** The number of Work Orders included in Backlog are any that have the following statuses: Approved, Rejected, Vendor Assigned, On-Hold, Vendor Accepted & Work Started based on the date range that you choose in the top left menu of the analytics page. - The colors are a break down of the work orders by priority in Backlog. - Work orders in a REJECTED status ARE included in the backlog #.  However, customers have the option in their Advanced\>General Settings to CLOSE all rejected orders. ![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-26-21-7097-PM.png?width=269&height=368&name=undefined-Feb-24-2026-03-26-21-7097-PM.png)   [![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-24-2026-03-26-37-7437-PM.png?width=670&height=185&name=undefined-Feb-24-2026-03-26-37-7437-PM.png)](https://www.smartchurchsolutions.com/learn-more/) - 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