---
title: Departments in Work Order & Asset Management
description: Learn how departments work in eSPACE Work Order & Asset Management, including how they are used to group users, assign work orders, and streamline service category-based routing and team collaboration for maintenance tasks.
---

[Skip to content](https://support.espace.cool/espace-knowledge-base/departments-in-work-order-asset-management#main-content)

English

Show submenu for translations

[![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=953&height=300&name=66f7bec9bf5a8d3c374018fc.png)](https://www.smartchurchsolutions.com/)

- [Knowledge Base](https://support.espace.cool/espace-knowledge-base)
- [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.espace.cool/espace-knowledge-base)
- [Product Feedback](https://u03m6.share.hsforms.com/2EgdDdILgTLGc3McfPhw1uw)
- English
  
  Show submenu for translations

 eSPACE Support Center: How can we help you?

- There are no suggestions because the search field is empty.

1. [eSPACE Knowledge Base](https://support.espace.cool/espace-knowledge-base?hsLang=en)
2. [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en)
3. [Basic Settings](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#basic-settings)

# Departments in Work Order & Asset Management

## How to add a department and assign a work order to a department (group of people)

Departments are a way to assign a work order to a group of people and then allow those people to work as a team to voluntarily assign/accept the work order to themselves and perform the work (ex: Property Mgmt., Building Services, IT etc.). However, the users assigned to the department will still need to have access to the same service category and location as the work order, as well as be able to "Perform Work" under their user permissions.

### **How to Add a Department**

Admins, to add a Department(s), go to ***Settings \> Basic \> Departments***, and choose "**Add New Department**".  You can also edit or delete existing departments from this same page (see below).   
**![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-26-2026-06-32-22-9778-PM.png?width=670&height=217&name=undefined-Feb-26-2026-06-32-22-9778-PM.png)**

You will be redirected to a new screen where you can add your department, associate one or multiple service categories (see below) and location(s) then **SAVE**. You can continue adding departments by repeating the process.

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-26-2026-06-32-28-2342-PM.png?width=670&height=642&name=undefined-Feb-26-2026-06-32-28-2342-PM.png)

 

Finally, once you have added your departments, be sure to go to ***Settings \> Basic \> Users*** to give your desired users permission to the department(s).

Any time a new department is added, make sure to repeat this last step. This includes giving yourself access to that new department.

### 3 Ways to Assign a Work Order to a Department

- **1.** An admin can choose to "expose departments" on the work order form under Settings/Advanced/General/Work Order Creation. This would allow anyone submitting a work order to choose a department on the work order, However, the departments in the drop down menu will depend on which service category is chosen on the work order and which service categories are assigned to which departments.
- **2.** An admin can create a routing rule that will automatically assign certain work orders to a department based on the service category that a work order submitter selects.
- **3.** An admin could assign themselves to a department and then reassign each work order in that department to the individual that they want to complete the work.

### Tasks on a Work Order

- As a note, if there are any unassigned tasks associated to the work order, the person that **"ACCEPTS"** the work order is responsible for completing the tasks. If there are tasks within the work order that are assigned to other users, they will be able to view and mark them complete within their "**My Assigned Tasks**" grid. However, the one to whom the work order is assigned will be able to see all tasks regardless of who they are assigned to.

 

[![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-26-2026-06-32-46-8071-PM.png?width=670&height=185&name=undefined-Feb-26-2026-06-32-46-8071-PM.png)](https://www.smartchurchsolutions.com/learn-more/)

 

- [Event Scheduler](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#main-content)

    - [Calendar of Events](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#calendar-of-events)
    - [Items](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#items)
    - [Event Creation](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-creation)
    - [Basic Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#basic-settings)
    - [Advanced Settings](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#advanced-settings)
    - [Other Integrations: SSO, Google, Outlook, APIv2](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#other-integrations-sso-google-outlook-apiv2)
    - [Billing & Invoicing](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#billing-invoicing)
    - [Event Notifications](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-notifications)
    - [Event Approval Process](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#event-approval-process)
    - [General Features for All Users](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#general-features-for-all-users)
    - [eSPACE Events to ChMS Integrations](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#espace-events-to-chms-integrations)
    - [Report Options](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#report-options)
    - [Overview Articles](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#overview-articles)
    - [Mobile App (Android & iPhone)](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#mobile-app-android-iphone)
    - [Bundled Customers](https://support.espace.cool/espace-knowledge-base/event-scheduler?hsLang=en#bundled-customers)
- [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#main-content)

    - [Creating Work Orders](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#creating-work-orders)
    - [Vehicle Pro](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#vehicle-pro)
    - [Asset Pro](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#asset-pro)
    - [Basic Settings](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#basic-settings)
    - [Advanced Settings](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#advanced-settings)
    - [Preventative Maintenance \[PM\]](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#preventative-maintenance-pm)
    - [General Features for All Users](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#general-features-for-all-users)
    - [Analytics & Reports](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#analytics-reports)
    - [Dashboards Views for Different User Levels](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#dashboards-views-for-different-user-levels)
    - [Mobile App (Android & iPhone)](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#mobile-app-android-iphone)
    - [Reviewing, Assigning & Approving Work Orders](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#reviewing-assigning-approving-work-orders)
    - [Overview Articles](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#overview-articles)
    - [Work Order & Event Scheduler Integration](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en#work-order-event-scheduler-integration)
- [Integrations](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#main-content)

    - [HVAC](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#hvac)
    - [Doors](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#doors)
    - [Digital Signage](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#digital-signage)
    - [ChMS to eSPACE for Integration Scheduling](https://support.espace.cool/espace-knowledge-base/integrations?hsLang=en#chms-to-espace-for-integration-scheduling)
- [Floor Plan](https://support.espace.cool/espace-knowledge-base/floor-plan?hsLang=en)
- [General](https://support.espace.cool/espace-knowledge-base/general?hsLang=en)
- [All Users](https://support.espace.cool/espace-knowledge-base/all-users?hsLang=en#main-content)

    - [General Usage](https://support.espace.cool/espace-knowledge-base/all-users?hsLang=en#general-usage)
- [Life Cycle Calculator](https://support.espace.cool/espace-knowledge-base/life-cycle-calculator?hsLang=en)
- [Operational Cost Tracker](https://support.espace.cool/espace-knowledge-base/operational-cost-tracker?hsLang=en)

- [File a Support Ticket](https://support.espace.cool/tickets-view/new)

[![66f7bec9bf5a8d3c374018fc](https://support.espace.cool/hs-fs/hubfs/AI%20Email%20Template%20Import/Images/66f7bec9bf5a8d3c374018fc.png?width=500&height=158&name=66f7bec9bf5a8d3c374018fc.png "66f7bec9bf5a8d3c374018fc")](https://www.smartchurchsolutions.com/)

Copyright © 2026, Smart Church Solutions