---
title: Analytics Overview Work Order & Asset Management
description: How to view numbers regarding work orders, viewing statistics and charts regarding work orders
---

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1. [eSPACE Knowledge Base](https://support.espace.cool/espace-knowledge-base?hsLang=en)
2. [Work Order & Asset Management](https://support.espace.cool/espace-knowledge-base/work-order-asset-management?hsLang=en)
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# Analytics Overview Work Order & Asset Management

## How to view statistics about work orders

Sections in this article:

- **Overview**
- **Time Range**
- **Key Metrics**
- **Visualize Data Charts**
- **Exporting Charts**
- **Work Order By Locations, Day of Week, and Technician or Vendor**
- **Creating Saved Analytic Views**

#### **Overview**

Analytics are a great way to see an overview of your work orders. With Analytics, admins will have the ability to see the average time it takes to complete a work order, how many are created, how many have been completed etc! Analytics also come with colored graphs to help admins quickly show others how well they are doing managing work orders. 

 

Admins will find the Analytics on the left navigation bar in between Reports and Settings.

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-30-56-3470-PM.png?width=266&height=550&name=undefined-Feb-19-2026-10-30-56-3470-PM.png)

 

#### **Time Range**

Once you are on the Analytics Page you can view all the available data from this one page, with the key delineator being the drop down field in the top left corner titled **Time Range**

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-03-3464-PM.png?width=670&height=409&name=undefined-Feb-19-2026-10-31-03-3464-PM.png)

**Time Range** options are as follows:

- **Today** | All data presented is for Work Orders generated on the current day
- **Yesterday** | All data is for Work Orders generated on the previous day
- **This Week** | All data is for cumulative Work Orders for the current week up to the current day
- **Last Week** | All data is for cumulative Work Orders for the previous week
- **This Month** | All data is for cumulative Work Orders for the current month up to the current day
- **Last Month** | All data is for cumulative Work Orders for the previous month
- **This Year** | All data is for cumulative Work Orders for the current year up to the current day
- **Last Year** | All data is for cumulative Work Orders for the previous year
- **All Time** | All data is for cumulative Work Orders from the beginning up to the current day
- **Custom** | All data presented is for Work Orders from an manually entered date range

 

You can also narrow down criteria by **Location**, **Service** **Category**, **Technician**, and **Vendor** with the other drop down fields across the top

 

#### **Key Metrics**

The next section called **Key Metrics** is where you will find the main measurements of Work Orders for your organization

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-10-1821-PM.png?width=670&height=496&name=undefined-Feb-19-2026-10-31-10-1821-PM.png)

The first Key Metric called **Created Work Orders** tells you (**A**) the number of Work Orders created in the selected Time Range (this example shows This Week).  

Then, you can compare that with (**B**) the number of Work Orders created at the same time last week.

And, (**C**) shows you the Priority breakdown of each of those Work Orders

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-16-2622-PM.png?width=268&height=411&name=undefined-Feb-19-2026-10-31-16-2622-PM.png)

The rest of the Key Metrics are similar showing the following:

#### **Completed Work Orders**

- - The number of Work Orders completed in the selected Time Range
    - Comparison of the number of completed Work Orders from the timeframe previous to the selected Time Range
    - Priority breakdown of each of the total number of those Work Orders

- ##### **Average Age of Completed Work Orders**
  
  The average amount of time for Work Orders to be completed from the time they were created in the selected Time Range
  
    - Days are calculated by a 24-hour calendar day, not an 8-hour work day

 

**Average Time of Completed Work Orders**

- The average amount of time for Work Orders to be completed from the time work started in the selected Time Range
  
    - Days are calculated by a 24-hour calendar day, not an 8-hour work day
      
      **Average Time to Complete a Work Order is calculated by using:**
      
      Completed Date/Time compared to Started On Date/Time. If the started on date/time is blank, then use the Assigned Date/Time. If the assigned date/time is also blank then use the created date/time.

**Reopened Work Orders**

- The number of Work Orders that were reopened by the requester in the selected Time Range
- **Backlog** | The number of Work Orders that remain "open" (i.e. not closed or completed) at the end of the selected Time Range
  
    - Priority breakdown of each of the total number of those Work Orders

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-23-5840-PM.png?width=670&height=135&name=undefined-Feb-19-2026-10-31-23-5840-PM.png)

 

 

#### **Visualize Data Charts**

- Another delineator is under **Visualized Data**, and allows you to analyze **Created** or **Completed** Work Orders based on the selected Time Range

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-29-5098-PM.png?width=670&height=90&name=undefined-Feb-19-2026-10-31-29-5098-PM.png)

- Service Categories are listed to the left in descending order and visually represented in a pie chart to the right

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-33-8273-PM.png?width=670&height=330&name=undefined-Feb-19-2026-10-31-33-8273-PM.png)

- If you hover over with your mouse on a slice of the pie chart, the **Service Category** appears with the number of Work Orders for the selected Time Range

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-39-6605-PM.png?width=670&height=336&name=undefined-Feb-19-2026-10-31-39-6605-PM.png)

#### **Exporting Charts**

- If you click on the three lines to the far right, you will see all the options to print and export. Alternatively, you can always screenshot the chart.

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-46-7777-PM.png?width=670&height=451&name=undefined-Feb-19-2026-10-31-46-7777-PM.png)

- Example of PNG

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-52-1065-PM.png?width=480&height=421&name=undefined-Feb-19-2026-10-31-52-1065-PM.png)

 

#### **Work Order By Locations, Day of Week, and Technician or Vendor**

- The section under the pie chart is a bar graph for **Work Orders By Location** with **Locations** displayed on the X axis and **Number of Work Orders** on the Y axis

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-31-57-2064-PM.png?width=670&height=220&name=undefined-Feb-19-2026-10-31-57-2064-PM.png)

- You can also add a layer of data that will display the previous period for the Time Range selected as a comparison to the current data by toggling on the **Show the previous period**

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-32-03-7327-PM.png?width=670&height=215&name=undefined-Feb-19-2026-10-32-03-7327-PM.png)

- You can view additional displays with the same functions for **Work Orders By Day of Week** and **Work Orders By Technician or Vendor**

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-32-09-6571-PM.png?width=670&height=209&name=undefined-Feb-19-2026-10-32-09-6571-PM.png)

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-32-14-7977-PM.png?width=670&height=216&name=undefined-Feb-19-2026-10-32-14-7977-PM.png)

#### **Creating Saved Analytic Views**

- Lastly, in the top right corner, you will see a button called **Create View** which allows you to take all of the criteria of your Analytics that you set and create a saved version. The other button called **Saved Views** is the repository of the various views you have previously saved that you can load and schedule to be notified to load.

![](https://support.espace.cool/hs-fs/hubfs/undefined-Feb-19-2026-10-32-20-0084-PM.png?width=670&height=232&name=undefined-Feb-19-2026-10-32-20-0084-PM.png)

 

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