Work Order Portal and App Allow Assignment to a Department
Currently, entering a Work order using the portal or the app results in a work order sitting in "New Work Orders. The Department only serves to constrain the list of Service Categories displayed and does not functionally facilitate the movement of the work order towards the person who can fulfill it. Adding an Assignment field - at least to a Department, would keep work orders entered via portal or app from sitting in a generic pool that can't even be sorted by Service Category, meaning everyone would have to scan through all "New Work Orders" to see what applies to them. When you get 100+ work orders - that is inefficient to say the least.