Reply to Email Adds A Comment
When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.
That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.
Great news! This has been completed as part of a recent “Work Order Conversations” update. You can learn more about it here: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
Kyle Wilcox commented
Hello eSpace, I was just wondering if there was a timeline for the "comment by email" feature? I see that it has been in development for 6 months now. Thanks!
anne marie goodwin commented
please add this feature - this is a must for our staff!
Please add this feature :)
Please add this awesome feature.
Chris Taylor commented
Please add this feature.
Adam Tucker commented
This is a MUST. Other providers do it using a customer specific reply-to address and a unique code in the subject that is universal to their platform. The application then parses the code to either add a comment to an existing issue that matches the code or create a new one if it isn't found. Even if custom addresses are used to generate new tickets, any outbound correspondence would have 1 unique reply-to address assigned by espace that could facilitate this functionality. This may also require folks to pick a default department/assignment to field unmatched replies and the ability to combine work orders.