Work Order Comments
When a user puts in a work order and we want to respond with a clarifying question on a comment, an automatic email is not sent to the user who put in the work order to see the comment. Is it possible to change that so that the person putting in the work order will receive comments from us?
Great news! This requested functionality can be accomplished using our “Conversations” feature in Work Order Management. For more information on this, check out this link: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
Adam Lawrence commented
I would actually make "Send Email to Creator" or "Notify Task Creator" an option that could be "checked" or left "unchecked" in the case that maintenance personnel or an internal user have comments for another user that may be addressing the task