When an email is sent about a work order (started, completed, new comment), allow a Reply to that email be added as a comment.
That way, when someone accepts or adds a new comment to a work order, an email goes out and others can reply directly to it via email without having to log in.149 votes
Great news! This has been completed as part of a recent “Work Order Conversations” update. You can learn more about it here: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
Please add major holidays to automatically show up on the calendar.118 votes
Great news! This has been developed and deployed in eSPACE (in both Event Scheduler and Work Order Management). This was actually deployed a few weeks ago, as you may have already noticed!
Thanks for the great suggestion!
We have a few departments for work orders to go to. We don't want the sub-admins for those departments to have to look at all the work orders in order to see which ones are theirs before they assign them. Since the requestor has to choose the department and service category, it would be nice if it would automatically be sent to that department and the department sub-admin would see only the work orders for that department and could then assign it to the proper user to complete the work.77 votes
Great news! We’ve deployed an update this morning called Work Order Routing Rules that allows you to create rules for work orders to be automatically assigned. You can read more about how to use this new feature here:
Thanks for taking time to suggest and/or vote on this idea!
We are planning on using the event registration ticketing module when we start to hold limited services on May 31. But currently, the max limit is tied to registrants instead of ticket quantity. In other words, a family of 5 is going to have to register 5 different times to attend a service. It would be helpful to have the max limits tied to the ticket quantity as We'd like to make this already unusual process as easy as possible for our folks.72 votes
Great news! This functionality is available, and we also made it easier for one person from the group of attendees to register for all attendees all at once, instead of having to register each attendee individually. Once the max number of attendees is reached, no more tickets will be available. Check out this video to see a demo of how to set it up – https://support.smartchurchsolutions.com/hc/en-us/articles/360043775832-Event-Registration-for-Reopening-Post-COVID
IS there a way to customize the Work Order Status names, so we can have a "Work in Progress" status, rather than "Approved"?72 votes
Just a quick update to let you know that there is now a work order status called “Work Started”. I hope this is helpful! Thanks.
Great news! eSPACE has been updated to allow up to 1000 characters in the setup notes. While this is not quite “unlimited”, it is about 4 times the previous limit. Making it unlimited would have display consequences in other areas of the site/app that we do not wish to address at this time.
When a user puts in a work order and we want to respond with a clarifying question on a comment, an automatic email is not sent to the user who put in the work order to see the comment. Is it possible to change that so that the person putting in the work order will receive comments from us?
Great news! This requested functionality can be accomplished using our “Conversations” feature in Work Order Management. For more information on this, check out this link: https://support.smartchurchsolutions.com/hc/en-us/articles/360037100812-Conversations-within-a-Work-Order
You can attach a photo inside of the eSPACE mobile app, but you can't take one directly. That would make it so much easier for the user to have an option to take a photo directly from the app when creating/requesting a WO.
This process now, would include exiting the app, taking a photo, re-enter the app, and select photo. Integrating taking a photo directly would eliminate three steps.57 votes
Great news! You can now do this using the latest version eSPACE 2020 on your smartphone or tablet. We’ve created this new version to replace the native mobile app for eSPACE, and we think you’ll find it works even better. You can even launch it from an icon on your home screen by following these simple steps:
When creating a work order, in the “attachments” section, there is a button that allows you to select a photo from your library, or take a new photo, and it will be uploaded to the WO.
Thanks for the suggestions and the votes on this feature!
I have 6 different configurations that have very different details, but similar pictures. I would like to be able to describe for what event you would choose a specific configuration.
Currently I have to add all this information in the title of the configuration and it is hard to sort through all the info as is.30 votes
I would like the requested completion date to be optional.28 votes
I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience in my opinion and additionally, the ticket history would be separated. Could you add auto re-open to the functionality of WOMS.
I was testing WOMS to see if the end user who originally created the ticket had the ability to reopen a completed closed ticket. Our current ticketing system allows the end user to reply to the "ticket closed" email. If we didn't accomplish what they were asking then a reply would auto re-opens the ticket. Don't tell anyone, but sometimes IT makes mistakes. If you reply to the "ticket closed" email in WOMS it immediately kicks back as undelivered. This would force the person to create another whole new ticket for the same problem. Not the best end user experience…28 votes
We were doing a little grooming of the Ideas posted, and found we need to update this one as “completed”. Check out this article to see how a work order can be re-opened from a link in the “WO Complete” email sent to the requester. https://support.smartchurchsolutions.com/hc/en-us/articles/360047764712-Reopen-a-Work-Order-from-email-notification-
Thanks for the great idea!
We have many events that get setup the day before, or even a Friday before a Sunday event. We need to be able to use the setup time to reserve the space for that whole time.27 votes
As an administrator, I get emails for every change made to all work orders I'm administrating, even if I made the changes. It would be better to only get emails about changes to work orders that have been made by other users. If I made a comment on, closed, completed, etc. a work order, then I don't really need an email telling me I did it.25 votes
Hello, Is there way a way to enter the external vendors without having to have an email. We would like to keep this as a list with phone but24 votes
Can you add a save feature to calendar filtering. so that user can have a default filter preset.21 votes
When an event has a setup time the day before the actual event, would be nice if the internal calendar showed the event taking up the multi days. The only way for someone to know now is to look at all events for the NEXT day and see if any are setup the previous day.16 votes
Contacts listed in the event automatically receive the 'Event Approved' email, but with no information about the details of their event. If that email was the email summary, with the ability to add a note, then it would be helpful. We would like the ability to choose to send, or not to send those immediate emails.16 votes
I understand that creating an application for smart phones isn't as easy as it sounds, but it sure would be a lot easier since I am not at a computer all day. Maybe there could be a mobile friendly version of the website instead. I constantly use the website through my smart phone, but half the page is cut off and it is a hassle. Thanks for the opportunity to give feedback!15 votes
Just a reminder that we released a cleanup of the mobile views including scrollable grids on the dashboards and making the Create WO screen much more mobile friendly.
Also cleaned up the header so all the links worked better and there is now a toggle to go back and forth between the Event Scheduler and WOMS (if applicable)
Please let us know of any other trouble spots for you while in WOMS on a mobile device and we will do what we can do make it more user friendly.
Currently when you change requested completion date or make a comment the creator of the work order does not receive an email14 votes
Update, this will just send comments. Not sure that is the request here. Sorry.
Because we added custom questions to the event request, the event recurrence rules are at the bottom of page one, completely separate from where the event date/time, etc. are, towards the top. It seems that the recurrence info should be below the event date, with all of the other pertinent date/time informatio; followed by our custom questions. Not separated. Confuses users.14 votes
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