Work Order Management

  1. Enter hours in tasks within a work order.

    Presently the only way to track task hours is at the work order level and as each task is completed the hours box on the work order must be update manually. If task hours are automatically totaled in the work order hours box, then when all the tasks of the work order are complete then there would be total hours for the work order

    15 votes
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  2. We need to be able to enter all parent/child space levels for equipment locations as well as for work orders.

    For example, the location of a piece of HVAC equipment is Location - Main Campus, Parent - North Building, Child - Mechanical Room 101.

    15 votes
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  3. portal users comments

    I would like to see the ability for a Portal User to respond to comments within a WO. Right now they simply get emails and have to respond accordingly.

    An embedded chat application would be an even better upgrade.

    15 votes
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  4. Ability to view email history on an event

    We send an email summary for events once complete. Sometimes users say they didn't receive it. For us to be able to research, it would be really helpful to see the email history for an event with the email addresses shown. So that, we can say, we sent you this, or improve our procedure if we didn't.

    15 votes
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  5. Mobile App for calendar

    I'd love to see a mobile app for the calendar, or allow the ability to sync with google calendars, which has a mobile application. My facilities team often needs to know detailed info about an event when they are not near a computer, only their tablets.

    15 votes
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  6. 15 votes
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  7. Ability to edit Automated 'Completed' Emails

    Ability to amend Automated 'Completed' Emails. We would like the ability to customize these emails to gain feedback, comments or concerns from staff that are putting in WO requests.

    15 votes
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  8. Contact Notifications

    I would like to see notification options for contacts. Ideally, have an option to notify/email the contact when the event is submitted/approved but have the option to NOT notify the contact when the event is only edited!

    15 votes
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  9. Priority Work Order Sort

    In the dashboard, when sorting WOs by priority, the sort order is driven by the alphabetical titles of the priorities, not the priority levels relative to each other as determined in the Settings/Basic/Priorities list. I expected the sort to follow the list order in the Priorities list. As a workaround, I relabeled my priority titles to begin with numbers (e.g., "1 - High", "2 - Medium", "3 - Low"). This forces the sort to happen as desired. The inability to sort by actual priority levels prevents the user from quickly reviewing all tasks in their relative priority levels, which is…

    15 votes
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  10. For the Calendar on the Work Order Management module, list the WOs based on the time the event occurs.

    For the Calendar on the Work Order Management module, is there a way for the events to be listed in order of the time they occur? The same as it is set up on the Event Scheduler calendar?

    15 votes
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  11. Rejecting a WO removes the Assignment

    It would be great if rejecting a WO that has already been assigned and needs to be deleted for some reason would remove the assigned staff. Currently it requires manually removing them, or filtering through "All WO's" if that step is forgotten.

    15 votes
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  12. I need to assign multiple internal users to some requests. Can ya'll add a drop down and ability to add more people to a work request?

    Often I need to assign a task to more than one worker. Can ya'll add a drop down and ability to add more people to a work request?

    14 votes
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  13. Recurring Event: End Never Option

    Each event setup has the option to make it a recurring event - which is great! However, it doesn't give an option to keep recurring without end. Each year in December, I have to change the recurring end date to next December - for every recurring event. And everyone (4 admins and several subadmins) receives a confirmation email for each event showing I've changed the recurring end date.

    It would seem to be more efficient to add the option "ends never" (an option the google and wordpress calendars both have...).

    14 votes
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  14. change requestor in Maintenance PM

    Admins need to be able to change the Requestor of the maintenance [PM] so that the old Requestor does not receive completion emails and the new Requestor does. We had a change in staffing and need to be able to switch the person who recieves the completion email.

    14 votes
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  15. Put the space on the email notification header

    It would be better to see the space where the work order is located on the header of the email.

    Example: On our system we recieve an email with the title.

    Work order #75 has just been created...

    It would be better if the title read:

    Work order #75 in (classroom #) C107 has just been created

    14 votes
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  16. Office 365 User Authentication

    Office 365 user authentication into eSpace would be awesome to help our staff to help reduce user accounts they have to maintain, and for our IT admins to reduce account management overhead.

    14 votes
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  17. 14 votes
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  18. Add the ability to add notes when reassigning a work order.

    If someone accepts a work order from the department queue, then cannot finish the work order, they can reassign the work order to the department/individual, but the new assignee does not know which tasks have been completed - would be good to at least place a note upon reassignment.

    14 votes
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  19. Response to Completion Date that cannot be met

    Users put in a work order with a requested completion date. When the admin users cannot meet that date, where do we put that? we need a field... we need to be able to track all of these dates and be able to pull reports based on the dates our facilities team have given the users... not the dates the users have given us.

    13 votes
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  20. Form Builder - Other fields needed

    I would love a [date field] as well as a [time field] on the Form Builder.

    13 votes
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Work Order Management

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