Work Order Management

  1. Create a form within Form Builder, attach it to a service category, and have an option to have it populate within the work order or PM.

    Create a form within Form Builder, attach it to a service category, and have an option to have it populate within the work order or PM, requiring users to fill in the fields on the form. Also creating a way to create a report using Report Builder to see the answers to those questions from the form.

    3 votes
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  2. Use same room more than once a day.

    For example, I have an event from 10-11am in a room that I also need the room for on 9-10am. It won't let me book the room from 9-10 because it's booked already for 10-11am.

    3 votes
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  3. weekly

    Weekly option for calendar display (Public Calendar) This would allow for a listing of specific events for a particular category (ministry) to be placed on that ministry's specific web page. Currently can filter by category but only have monthly or daily option.

    3 votes
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  4. Event Details - tab contents need to be viewable by ALL users

    At this time, only the created-by person and admins have the permissions to see this tab. Other users need to be able to see the contents of this tab, such as the event description and/or public notes. All info on this tab is needed to be seen by all users, especially sub approvers. Thanks, NPCC

    49 votes
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  5. Provide a way to close or delete many work orders at once.

    From the All Work Orders page provide a way to close, complete or delete many work orders at once. The process is too slow to click in and out for each work order.

    7 votes
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  6. KPI's

    KPI Dashboard - Work Order completed on time, % work Order open etc. Frequency of service category failures

    4 votes
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  7. Add a warning when users enter a continuous event (by entering the Event End Date/Time not the same as the Event Start Date/Time)

    Because users can enter a date (under Event End Date/Time) many 24 hour period days beyond the Event Start Date/Time AND because intuitively users see this as how they enter a recurrence (since that is not addressed until after), it would help if when they enter a date that is different from the Event Start Date/Time, then a warning would pop up telling them "By entering your Event End Date/Time different from Event Start Date/Time, you are making your event continuously booked for 24 hour periods. If you are wanting to enter a recurrence, that will be entered below."

    6 votes
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  8. Add Requestor column to "My Workorder Dashbaord"

    When having 20+ work order tickets at once it would be helpful to have the name of the person who requested as one of the columns on "My assigned work orders" dashboard." Opening each ticket is tedious and hard to organize.

    3 votes
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  9. 4 votes
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  10. All events in a work order end up in the "history" tab

    It would be nice if all events (comments, conversations, time, etc...) that happen in a ticket, end up in history. It's handy being able to see everything that's happened with a work order in one spot. Thanks.

    1 vote
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  11. Event Summary improvements

    I think the event summary that is available for email could use some improving. It currently appears too bulky and confusing to read from outside organization's perspective. We send these summaries to rental groups and meeting organizers and I really think it could be simplified and condensed to still provide all the necessary information but just not in the current format. Thank you for the consideration

    3 votes
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  12. Ability to set a DEFAULT calendar view

    I would love to have the ability to set a default calendar view. I generally use the Daily Item Scheduler -> Spaces view. It's the easiest to look at events by a room basis. It's a pain to have to load and move through all the settings to get to it every time I switch from an event to the calendar view.

    6 votes
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  13. 4 votes
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  14. When running a report, having the option to select which form we would like to see.

    I have to run a report for my childcare director. When I run that report, I can select forms on the bottom of the page, but it doesn't allow me to check which form I need. This means after running the report, I have to go through all the other forms we use in order to get what I need.

    13 votes
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  15. Allow a setting so that changed events don't "fall off" the feed

    Please add a setting so that events that are changed and go back through the preapproval process do not fall off the export events feeds. We get backlash because they are no longer visible on our calendar. Thank you.

    6 votes
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  16. Allow non-admins to add calendar labels.

    I need to have someone on my team (non-admin) add calendar labels. Right now, I'm the only one who can do it.

    6 votes
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  17. Restrict ability to delete events to admins.

    We'd like to restrict the ability to cancel events to admins. We like to keep the event in the system (we cancel them instead) so we have a record if we need to refer back.

    3 votes
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  18. Please make description field a formattable field with ability to include URLs

    I'd like to be able to format this field and include a URL. Thank you!

    3 votes
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  19. WOMS New Ticket When Only Single Location

    We have only one location. When creating a work order request from the dashboard (at least as an admin) by clicking on "Add Work Order", the location field is auto-populated with our single location's name. However, when using the pubic portal to create a request, one must select the location from a drop-down field even though there is only a single field value to choose.

    Please consider auto-populating the location in the public portal when an organization has a single location.

    1 vote
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  20. Services - Allow a Quantity On Hand ability similar to that of Resources

    PROBLEM – With Services, eSpace assumes only one on hand for each item. There is no ability to select the same service for multiple overlapping events.

    SUGGESTION: While I think assuming one is a good default, how about adding a checkbox to Ignore Quantities so users can add, for example, a “Personnel – Audio Technician” that can be selected by multiple events?

    EXAMPLE: While we have two audio technicians, officially, we can pull other staff or volunteers as needed, so strictly maintaining a quantity is pointless. Having a Service which can be selected for two or more events that overlap…

    3 votes
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Work Order Management

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