Work Order Management

  1. Work Order Folders

    Having folders to lump work orders by their service categories would be nice. For instance, if I have several different people submit work orders on lights that need changed in different areas, I will probably have some tackle those at once. However, if he has to search through his long list of work orders to pick out which ones are lights, he will probably miss some. but if they could be lumped in folder it would make the work order interface look cleaner and help out in ensuring everything is accomplished

    1 vote
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  2. Automatically Adding All Department Members to a New Conversation

    It would be helpful to have an option that would allow everyone in a department to automatically be added to a "Conversation" on a work order assigned to that department as soon as that conversation is created. This would save time on having to manually add everyone in the department to each new conversation, and allow for us to receive email notifications sooner as well as be able to participate in the conversation immediately.

    1 vote
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  3. Under Work Order Management - would like to see more detail on the printed version of WO (add tasks or General Comments)

    Under Work Order Management - for the print copy of WO, like to see more detail on the printed version of WO (please add tasks or General Comments). Only visible sections are "Description of Work" and "Notes" (not even sure where this Notes section is coming from in the work order.

    1 vote
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  4. When deleting can the confirmation email show all dates associated with the delete?

    When an event is deleted and the email is sent could all the dates associated with the event be shown instead of only the date that first date of the reoccurrence? I had to delete an event and it had 3 dates attached that had been deleted but only one date was shown to be deleted.

    3 votes
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  5. Can configuration notes and configurations be added to the option to click in the 'Event List' when creating a report?

    Could you please add configuration notes and configurations to options to pick under the "Event List" when creating a report. Event List pulls up both resources and services. I would use the "Space Report" which has those choices but then it does not pull the resource and service data even if is chosen.....

    3 votes
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  6. The ability to approve events from the calendar view would be helpful.

    The ability to approve events from the calendar view would be helpful. People submitting events don't always check to the calendar to see if another event is happening in the same space but at a different time. It makes set up for our custodial team something that we need to consider and it would be easier if we could see the whole calendar while approving

    3 votes
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  7. Mobile app capability to view description of events.

    Mobile app for both Android & iPhone, users, as well as, sub-admins & admins all need capability to see description of event. Also, push notifications when approved events are updated.

    1 vote
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  8. Text reminders

    It would be wonderful to have the option to send text reminders instead of or in addition to email reminders regarding an event.
    Also, a text notification that someone has started or contributed to a conversation regarding an event.

    3 votes
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  9. Notifications & Conversations Menu Items

    It would be great to add a notifications and conversations on the left side menu.

    Notifications:
    to be able to see which events were edited with just the edit (ex: Title, Date of Event, Addition: MS kick off, 9.11.2019, added 18 bistros, added set up notes)

    Conversations:
    to be able to see a running list of conversations with their status and to be able to click on the conversation and it go to the event conversation tab.

    I lose track of the additions when edits are made to an existing event, the event doesn't get kicked back onto my dashboard…

    3 votes
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  10. Bulk Work order operations: Apply changes to multiple work orders, merge, move, delete.

    We frequently receive duplicate work orders from the same person or several work orders about the same problem from multiple people. We would like the ability to select several work orders and perform a bulk operation: Assign to X, Merge into one work order, Delete.

    12 votes
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  11. Edit

    Good morning Karen, I hope you had a great weekend! With regards to your question, currently there is not a setting or function that would prevent a user form making a change to an event at a certain point prior to the event. However, this is a great idea! Please add your suggestion to "Post Idea", located under the "Help" drop-down menu on the top right of your dashboard so that others within the system can vote on it. Our development team monitors these regularly and considers them for future enhancements, especially those with 30+ votes. We are grateful for…

    1 vote
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  12. Configurations/Documents for Specific Events vs Specific Spaces

    It would be helpful to be able to add a configuration or document or image to a specific event from a file on the computer vs uploading to eSpace, associating with specific space or resource and then adding to a specific event. It would also be helpful to be able to include more than one configuration image to show different angles of the same configuration.

    3 votes
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  13. Calendar Filter

    It would work well for us to be able to filter by "Event Owner" when employees change and new employee needs access to all their scheduled events

    1 vote
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  14. Setup/Configurations be added to Approval Areas for SubAdmins

    Can Setup/Configurations be added to the Approval Areas to assign to a SubAdmin. It is a great that people can click on the specific setup needed but there is a communication gap in regard to alerting the person in charge of setups that a room setup has been requested.

    3 votes
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  15. A feature that lets you find out all the dates a room is available during a particular time and date range would be very helpful.

    A feature that lets you find out all the dates a room is available during a particular time and date range would be very helpful. I do not have any luck using the the Find a Space feature

    1 vote
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  16. History Tab

    Could there be more details provided in the history tab. Currently if something is changed it just says time/occurrence change. Trying to see if there can be more detail adds such as: date changed to new date, original time changed to new time, etc...

    3 votes
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  17. can't submit events within 3 days of event

    We don't allow events to be submitted less than 3 days before the event happens. The number of days should be customer selected, but this should be an option.

    15 votes
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  18. Option to make events go through the full approval process when any changes are made.

    We don't use the pre-approval feature because staff are the only ones who submit events, but when they make changes it only goes back for final approval. The person who does final approval thinks it was approved with conflicts and declines it. even though it skipped the admin approval after the change.

    3 votes
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  19. Sort Priority by location

    It would be helpful to sort work orders by location not just priority!

    3 votes
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  20. Edit from home page in the app

    It would be helpful for our maintenance team to be able to edit a work order in the app when you initially view the list of work orders. Where it says "Assign" or "Do Not Accept", it would be helpful to also have an option to go directly to "Edit".

    3 votes
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Work Order Management

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